Shipping and Returns

 

SHIPPING

We thank you for your patience as we work to fulfill your order. You will receive an email with a tracking number as soon as your shipping label is created. This email will also include a link to the shipping provider’s website so you can follow the progress of your package. If you receive your shipping confirmation email after 12 pm EST on Friday, please allow an additional 48 business hours for your order to leave the facility. Any orders placed after 12 pm will be shipped the following business day. K-DEER is not liable for lost or stolen packages.

U.S. Domestic Orders

Standard U.S. Shipping - Free for orders over $125
USPS First Class Mail - $6 (USPS Priority is used for shipments weighing over 1 lb).
FedEx 2-Day - $15
FedEx Overnight - $40

*FedEx Overnight is the only shipping option that guarantees transit time, all other shipping options are estimated transit time*

*Free Shipping cannot be applied to previous purchases*

International Orders

Shipping costs are dependent on Country/Region

We offer both Priority and Expedited shipping at checkout with duties and taxes included. Shipping time depends on delivery location.

If you refuse a package the cost it takes to ship back to K-DEER will be deducted from your refund.

Short Orders

Inventory is subject to change during high volume periods such as sales and holidays. If an item on an order becomes unavailable, the customer will receive a refund for the item to the original payment method along with an email from customer service. If there are other items on a short order, the rest of the order will ship as planned.

RETURNS/EXCHANGES

Return Policy

K-DEER accepts returns of unwashed/unworn items with tags within 30 days of purchase. K-DEER only accepts returns on orders placed on K-DEER.com

U.S. returns requested within the 30 day return policy are eligible for free returns.

K-DEER accepts international returns, but international customers are responsible for return shipping costs. International returns can be shipped to:

K-DEER, 21 Shafer Place, Hackensack NJ 07601

Items marked Final Sale at the time of purchase are not eligible for returns or exchanges.

Any items returned without tags in a less than new condition will not be refunded.

Please note: We are unable to issue return labels to APO, FPO, and DPO addresses.

Start Your Return/Exchange

1. Have your order number ready. 
2. Click here to begin your return. Complete the steps listed on the screen. 
3. You will have the option to print your return label, or you can show your QR code at one of the approved locations to have your label printed for you. (The QR code will be provided via email once you book your return).
4. Take your return to any of the 32,000 US drop-off locations.
5. Look for updates, as we’ll send keep you informed so you can easily track the progress of your return and refund.

 

Once a return is received the customer will be refunded, please allow for 5 business days for the return to be posted on your bank statement. Refunds do not include original shipping costs.

Follow the same steps as above for exchanges. You will be prompted to input the item you'd like to exchange for. Make sure to include size, print, and length in your response. If the item is out of stock when we receive your return you will be refunded. If you choose an item that is more expensive than the item you are returning you will be emailed an invoice for the difference. If the item costs less than your original order you will be refunded the difference. International orders and items marked Final Sale are not eligible for exchange.

 

Damages & Product Defects

If your order arrives damaged or with a product defect reach out to info@k-deer.com within 14 days of receiving your order. Customer service requires photos of defects and damages to proceed with a return or exchange.