Shipping, Returns & Exchanges

SHIPPING
We offer a variety of different shipping options for your convenience. As you go through the check-out process, please choose the option you prefer.

We do everything we can to keep our shipping costs down and share any savings we get from shipping providers with our customers. Our shipping partners include:

 

 

You will receive an email with a tracking number as soon as your order is shipped. This email will also include a link to the shipping provider’s website so you can follow the progress of your package.

If for some reason you do not receive an email, please email us at info@k-deer.com and we will gladly provide your shipping and tracking information.

FedEx Overnight is the only shipping option that guarantees transit time, all other shipping options are estimated transit time. While we do our best to process orders as quick as possible, please allow up to 48 business hours for processing time. 

 * Please note that K-DEER is not responsible for lost or stolen packages. *

* Final shipping pick-up is completed at 1pm on Fridays. Any orders placed after this time will not ship until Monday as our offices are closed on the weekends. *

INTERNATIONAL SHIPPING

IMPORTANT: Any customs fees, duties fee, and applicable charges incurred on international shipping are the responsibility of the customer. K-DEER has no control over the customs charges or exchange rates.

Should the customer refuse the package, the order will be refunded minus any duties and taxes incurred and the shipping cost of the order being returned to K-DEER.

RETURNS/EXCHANGES POLICY

* THE RETURN POLICY HAS BEEN EXTENDED TO JANUARY 15TH FOR THE HOLIDAY SEASON FOR ORDERS PLACED OUTSIDE OF THE 30 DAY POLICY * 

Returns:
We accept returns for purchases made from this website only. Items must be unworn, unwashed, and with all original tags attached. We provide a return shipping label for DOMESTIC orders ONLY.

A return request must be submitted within 30 days of purchase.

To submit a return request, please click here.

Making a return is simple and must be done through the link above. 

  • First, you will enter your email address and order number to bring up your past orders.
  • Answer a few simple questions and submit your request. After your return is approved, you will then receive an electronic shipping label via e-mail.
  • Use the label to send back your package. Once we receive and review your return, you will be refunded to your original payment method.

PLEASE NOTE: Once approved for return, your package must be shipped back to our design studio within 10 days.

Any merchandise returned missing hang tags, in a worn/washed, or dirty/poor condition can not be refunded. 

We recommend reusing the original packaging - It's the ecological way to go!

Damages:
Sometimes small manufacturing issues cannot be seen until an item is worn. If you notice a manufacturing issue, please contact us by sending an email to info@k-deer.com and we will work out the best solution for the issue.

All manufacturer's defects must be submitted to info@k-deer.com within 14 days of purchase date. 

Manufacturer's defects include tears to the seams and print issues. If you are unsure if you have a manufacturer's defect, please email info@k-deer.com. 

Exchanges:
We like to keep things simple. In order to make an exchange, please follow the return process shown above. You will be refunded once your item has been received, but in the meantime, feel free to place a new order for your preferred item. All standard shipping charges apply for redelivery.

Return address:
Our return process will provide you with a pre-addressed return label. All returns should be sent to our design studio at:

K-DEER, 174 Westwood Ave, Westwood, NJ 07675

Purchases made from resellers:
Please take your return or exchange back to the original point of purchase for processing. Only the dealer from whom you made your purchase will be able to issue a refund.

If you are unable to visit the original point of purchase, we will be more than happy to help you with a return for K-DEER credit in the form of a gift card. We will need proof of purchase including the price you paid to the reseller in order to process your credit.

Shipping your INTERNATIONAL order back:
Due to the various complexities of international shipping we are not able to provide a return shipping label or cover the shipping cost for international returns.

Should you wish to make an international exchange, K-DEER will cover the cost to send your new item out once we have received the returned package. K-DEER is not responsible for lost return packages or costs associated with internationally shipping back a return or exchange.

Please note: If you are exchanging an item due to a manufacturing issue within 10 days of receiving your order, K-DEER will refund the cost of international standard return shipping.

Any item shipped initially to a US address but being returned to an address outside of the U.S. will be treated as an international return.

CONTACT US:
Feel free to reach out to our customer service team at info@k-deer.com should you need clarification on any of the above.