FAQ

SIZING / RETURNS / ORDERS / WHOLESALE

What size should I order?
We recommend taking a look at our size chart where we have general sizes listed as well as measurements to help choose the best size for you!

If you are between sizes, consider paying special mind to the hip measurement in the chart as we find that is the best measurement to be an indicator of fit. Keep in mind, our activewear products have an intentionally snug fit.

Generally, our products run true to size. If you feel that you fall in between two sizes, we suggest you take advantage of our generous return policy, buy both sizes and return the one that does not fit as well.

Still have a question about fit? Contact our FIT GURU by sending her an email at fitguru@k-deer.com

If I wear an Adult XS can I fit into a Kids XL?
Our Kids Line is cut to fit a child's body. Specifically, Kids XL is much shorter in leg length and also wider than the Adult XS and the waistband is shorter. If you fit into the Adult XS and are happy with the way they fit, we strongly suggest to NOT size down to the Kids XL.

What is the return / exchange policy?

* THE RETURN POLICY HAS BEEN EXTENDED TO JANUARY 15TH FOR THE HOLIDAY SEASON FOR ORDERS PLACED OUTSIDE OF THE 30 DAY POLICY * 
We accept returns for purchases made on this website of unworn, unwashed items. All tags must be attached and a return request must be submitted within 30 days of purchase. Once approved for return, the package must be shipped back to our design studio within 10 days. If the item was purchased through a K-DEER reseller, all returns and exchanges must be handled by same.

Exchanges:
We like to keep things simple. In order to make an exchange, please follow the return process shown above. You will be refunded once your item has been received, but in the meantime, feel free to place a new order for your preferred item. All standard shipping charges apply for redelivery.

If you have a return please click here to begin our return process.

How do I make a return / exchange?
Our returns process is managed through the email address you used to place your order – no order number necessary! Simply start a return by clicking here. Our system works in a few simple steps:

    • First, you will enter your email address to look up your past orders.
    • You will be sent a customized link that will walk you step-by-step through processing your return. This link will show you the products that are within our 30 day return policy window.
    • Answer a few simple questions and submit your request. After your return is approved, you will then receive an electronic shipping label via e-mail.
    • Use the label to send back your package. Once we receive and review your return, you will be refunded to your original payment method.

My leggings are damaged. What do I do?
How old are your leggings? Were they damaged as soon as you opened the delivery? That’s horrible! But if it happened then please contact info@k-deer.com.

Have you recently purchased your amazing leggings and the seam gave out? We hope you’ve been giving them a good run for their money and sweating and stretching them in the best high impact ways possible! If you have a hole in the seams after wear and tear, often the best answer is to take them to the cleaners and have them stitched. Spandex is not steel and the seams can eventually give with amazing use!  Email us at info@k-deer.com if you want to talk it out and decide a solution that is best for your issue.

Sometimes small manufacturing issues cannot be seen until an item is tried on. If you have tried on your K-DEER and notice a print problem, please contact us by sending an email to info@k-deer.com and we will work out the best solution for the issue.

All manufacturer's defects must be reported to info@k-deer.com within 14 days of your order date.

Manufacturer's defects include tears to the seams and print issues. If you are unsure if you have a manufacturer's defect, please email info@k-deer.com.

How does that fabric feel?

K-DEER fabric is an American made specialty that is made to feel like a second skin. However, we recommend using caution as spandex is not made of steel and can be damaged easily. When exercising in your K-DEER, we suggest being very careful around rough surfaces such as: cycle seats, ropes, grips on weight lifting bars (knurling), and concrete or rough surfaces.

We at K-DEER like to think of it as if you were to sit on the edge of a pool with a bathing suit on, the fabric will fray - same concept.

I have an international return. Can I get it shipped back for free?
At K-DEER we have been working hard to provide you with the lowest shipping costs possible. Unfortunately international shipping of returns is not something we cover.

The good news is we have set up a handful of partnerships with other websites that resell our amazing products all around the globe. Often they can offer better shipping alternatives than we can. If you are worried about return shipping expenses consider looking for a K-DEER reseller in your area.

If you want to find one of these providers that ships to your area of this beautiful world of ours, send us an email at info@k-deer.com and we will send you a list of our global partners. You could also do a quick Google search.

How can I track my order?
Our order processing and shipping system sends an email with a tracking number when your order is originally shipped. That email also includes links to the shipping provider’s website so you can check in with them. If you don’t have your original email, please feel free to email us at info@k-deer.com and we will look up your order and share the tracking number.

Alternatively, if you have opened an account on our website you can access your order history by logging in to your account

What shipping method should I choose? 

We offer a variety of different shipping options for your convenience. As you go through the check-out process, please choose the option you prefer.

FedEx Overnight is the only shipping option that guarantees transit time, all other shipping options are estimated transit time. While we do our best to process orders as quick as possible, please allow up to 48 business hours for processing time. 

 * Please note that K-DEER is not responsible for lost or stolen packages. *

* Final shipping pick-up is completed at 1pm on Fridays. Any orders placed after this time will not ship until Monday as our offices are closed on the weekends. *

How do I purchase an Gift Card?
Click here to purchase a K-Deer gift card for $25, $50 or $100, or more!

The legging I want is sold out in my size. Will it ever be coming back in stock?
We are always bringing new prints to market – that is what has made the K-DEER brand so unique! We all have favorite prints and are often as sad as our customers to see them go.

We would love to hear from you if you want to see a print brought back. We HAVE brought old favorites back in the past – so never say never. Consider writing us at feedback@k-deer.com and let us know what made you love that print so much.

Do you have any retail stores that I can purchase from?
We currently do not have a retail store.

We are also sold in various studios and boutiques across the country and the world! If you would like to look up a retailer near you, please visit our Store Locator by clicking here .

If you can’t find a retailer near you in the US and you are concerned about ordering online, keep in mind we have a very generous return policy which we hope will inspire you to test our products out!

If you can’t find a retailer near you OUTSIDE the US we CAN help you get in touch with one of our international web partners who may be able to ship you K-DEER from their online store for a regional shipping cost versus our across the globe rates! Email is at info@k-deer.com and we’ll look one up.

Do you have a fitness instructor discount program?
We absolutely LOVE when fitness instructors wear K-DEER and of course we have a instructor discount for you! Please submit our application and upon review we will send you a customized code.

Instructor discount codes is a customized 15% off code that will be given once an application is approved. These codes can not be shared, transferred, or used to place orders for others.

Instructor codes are for certified fitness instructors. You must be able to provide your teacher certification if needed.

*Limit 5 uses per cycle. After 5 uses, please contact info@k-deer.com for re-evaluation.*

Do you have a reseller program? Can I buy products from you at wholesale prices for my studio?
Are you as excited about selling K-DEER as we are? Help us get to know you better by filling out the following questionnaire. We sell K-DEER to wholesalers around the world. 

After receiving your note we will reach out to you by email and get things rolling.